Terms and Conditions
Please read the following terms & conditions carefully. These terms & conditions apply to anyone starting an El Roi TEFL Online or In Class Course.
The contract between El Roi European Centre for Education and the student will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing. Receipt of a confirmation email after a booking indicates our acceptance of the students booking. All students must print their confirmation email and bring it to their first day of their course.
By commencing an El Roi TEFL course you confirm that you meet the following minimum requirements:
1. You have an awareness of the basic concepts of language teaching
2. You have a B2, C1 or C2 level of English speaking and the ability to read and understand English language materials
3. You have an ability to take advice from both tutors and peers, and the capability to improve as a result.
English language level of the trainee
You must have a sufficient level of English language in order to enrol on an El Roi TEFL course. Non-native English
speakers who want to teach English as a foreign language (TEFL) must have a minimum English language level equivalent
to B2 on the Common European Framework of Reference for Languages (CEFR).
If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded
to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to
competently teach EFL, we reserve the right to fail you.
If you are unsure whether your English is at the required level, you should contact the El Roi TEFL office to discuss
requirements with a member of staff before purchasing a course.
Timescales for completing a course
You will normally be given a specified time in which to complete an online course, starting from the point at which you
enrol on the course. Any alteration to this timescale will be set out in the specific course information.
If you fail to complete the course within this time you may extend your study time. You may extend your study period
more than once, and can do so at any point during your course. You can also have an extension after your initial study
period has expired, as long as the course is still available.
El Roi TEFL will charge an additional fee for each extension, as follows:
1 Two weeks (fifteen days) extension: £29.95 / €39.95 / U$39.95 / CA$59.95 / AU$59.95 / NZ$64.95 / ZAR675.95
2 One month (thirty days) extension: £49.95 / €59.95 / US$69.95 / CA$99.95 / AU$99.95 / NZ$105.95 / ZAR1119.95
3 Three months (ninety days) extension: £74.95 / €95.95 / US$99.95 / CA$139.95 / AU$149.95 / NZ$159.95 / ZAR1595.95
If the student doesn't take exam within the anticipated deadline (TEFL 120 hrs 3 months, 180 hrs 4 months, 220 hrs 5-6 months, 250 hrs 6 months) he has to renew the registration.
Requirements for passing a course
Subscription to an El Roi TEFL course does not automatically lead to successful completion of the course. Should you
fail to reach the required standards, we reserve the right to fail you.
The requirements for passing an individual course are set out in the information for each specific course. If you are unsure
of the requirements, or need clarification, email email@example.com
Where an end of course test is included, you must successfully complete all elements to the required standard in order to
pass the course. This may include submission of written work as well as online tests.
Work is marked against agreed performance criteria. If you do not pass any element of an end of course test initially, you
are entitled to request feedback prior to making a subsequent attempt. If you do not pass any element of an end of course
test, El Roi TEFL reserves the right to fail you.
No refunds are possible in situations where a trainee has failed the course. El Roi TEFL also reserves the right to not
accept failed trainees on subsequent courses.
If you are reasonably suspected of plagiarism, you will be issued with a formal warning. If the plagiarism continues you will
be referred to our Director of Studies who may dismiss you from the course. In these circumstances you will not be
entitled to a refund for your course.
You will receive an electronic certificate within ten days upon successful completion of your course components and required
tests. This will be an official certificate which can be passed onto future employers and verified using the following link:
If for any reason you decide you do not wish to take the El Roi TEFL course you have purchased and it has not been
started, you are entitled to a refund.
IN CLASS (Tutor support) REFUND SCHEDULE The following refund schedule applies to the original course in class start date, not any subsequent start dates.
Student will receive:
1. 80% of the amount paid when the course is cancelled 10 days before the original course start date.
2. 25% of the amount paid when the course is cancelled 7 days before the original course start date.
3. 0% of the amount paid when the course is cancelled on the original
course start date or any date there after.
All refunds will be issued to Student within 30 days from the date of acceptance of Students written notice of cancellation.
Please note: Under no circumstances whatsoever will amendments or cancellations be accepted less than 7 days before the course date. Any student who wishes to amend or cancel within the 7 days of the course date, for whatever reason, will forfeit their course fee.
ONLINE (Tutor free) REFUND SCHEDULE
There is no cancellation of orders placed under the Tutor Free TEFL
Courses (Exam based courses).
Once you confirm your order for your TEFL Exam, you paid the enrollment fee that is non-refundable.
Accuracy of marketing materials
Every reasonable attempt has been made to describe El Roi TEFL courses and any other services mentioned. We
believe that all the statements on our website and other marketing materials are correct at the time they are made.
We cannot be held responsible for any changes that become known or happen after printed materials are produced. Nor
can we accept liability for happenings outside our control. We will undertake to inform you of any material changes to your
course before commencement of the course providing there is sufficient time and we are able to contact you.
For the purposes of the Data Protection Act, El Roi TEFL is a data controller. We will store the personal data that you
give us, and will use it for the purpose of processing your application and the provision of the servicesin this agreement.
This includes disclosing your personal data, such as your name and contact details, to our tutors. Any calls or emails that
you send to El Roi TEFL may also be recorded and stored both for training purposes, and for future reference should
any issue arise.
We may also contact you from time to time with information about other El Roi TEFL products and services that
may be of interest to you.
By agreeing to these Terms and Conditions, you acknowledge and agree that we may transfer, store and process
your personal data and sensitive personal data as set out above.
Please note, our Data Protection Policy may change periodically to reflect developmentsin the law. You can request a
copy of our current policy at any time to understand how we gather, use and store data.
TERMS AND CONDITIONS SPECIFIC TO THE PRACTICAL TEFL COURSE (10 and
What is Included / not Included
Transport to/from the course venue and accommodation is not included in the price of the Practical TEFL Course.
In most cases refreshments, such as tea or coffee, are provided during the course but all food and other related costs
are not included in the price of your Practical TEFL Course.
Please note that there is no right to cancellation where the Practical TEFL Course begins within 15 (fifteen) days,
starting from the date of the Confirmation Invoice.
Change to Course Dates or Location by the Candidate
You may make changes to the date or location of your Practical TEFL Course for the following administration fees:
If a candidate wishes to change the date or location of their Practical TEFL Course during the
Cooling-Off Period, the candidate may do so free of charge, save that candidates cannot change the date or
location of their Practical TEFL Course 15 (fifteen) days or less before the start date of the Practical TEFL
Course (inclusive) and will not be entitled to any refund for non-attendance at the course (e.g. candidates
who book a Practical TEFL Course within 15 (fifteen) days of the course start date will not be able to change
the date or location of their Practical TEFL Course and will not be entitled to any refund for non-attendance
at the course);
If a candidate wishes to change the date or location of their Practical TEFL Course after the expiry
of the Cooling-Off Period but more than 30 (thirty) days before the start date of the Practical TEFL Course,
the candidate must pay to the Company an administration fee of
20 hour course: £29.95 / €39.95 / US$79.95 / CA$79.95 / AU$79.95 / NZ$79.95 / ZAR799.95
10 hour course: £19.95 / €29.95 / US$59.95 / CA$59.95 / AU$59.95 / NZ$59.95 / ZAR599.95; and
if a candidate wishes to change the date or location of their Practical TEFL Course after expiry of
the Cooling-Off Period but between 30 (thirty) and 16 (sixteen) days before the start date of the Practical
TEFL Course (inclusive), the candidate must pay to the Company an administration fee of
20 hour course: £74.95 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95
10 hour course: £49.95 / €59.95 / US$134.95 / CA$134.95 / AU$134.95 / NZ$134.95 / ZAR1349.95.
Candidates cannot change the date or location of their Practical TEFL Course 15 (fifteen) days or less before
the start date of the Practical TEFL Course (inclusive) and will not be entitled to any refund for non-attendance at the
If a genuine emergency prevents you from attending your course then, subject to the sole discretion of the
Company and subject to availability, you may be able to re-schedule your course providing you pay to the Company an
administration fee of
20 hour course: £74.95 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95
10 hour course: £49.95 / €59.95 / US$134.95 / CA$134.95 / AU$134.95 / NZ$134.95 / ZAR1349.95
to re-book your course; and
For the purpose of this clause a genuine emergency shall constitute only:
(a) personal illness, which incapacitates you from participation, provided the same is notified to the Company
no later than 48 hours after the Course takes place and provided that such illness, and subsequent
notification, is supported by a letter from your General Practitioner on headed paper of the relevant
surgery/medical practice confirming your inability to attend the course during its scheduled dates for reason
of personal illness; or
(b) the loss of an immediate family member (being a child, spouse, parent or sibling) within the 14 days
preceding the course date.
You must arrive at your Practical TEFL Course at least 15 (fifteen) minutes prior to the start of your course for
each day of the course so that you are ready to commence the course at the specified start time. As part of the criteria
to pass the course, you must complete a specified number of hours of classroom tuition. If you do not complete such
specified hours, you will fail the course. Save in the event of a genuine emergency (as set out above), if you do not
attend any day of your course, or you miss more than a combined total of 30 (thirty) minutes of your course across
both days, you may fail the course and will not be entitled to any refund or transfer to another course.
Please note that:
you can only make a maximum of 3 (three) changes to your course date or location; and
changing your course is subject to availability.
Cancellation and Transfer of Course by the Candidate
If the candidate cancels their place on a course at any time after expiry of the Cooling-Off Period, the candidate will
not be entitled to a refund, except in exceptional circumstances as set out in this clause, at the sole discretion of the
Company. In such circumstances where a refund is given, an administration fee may be levied.
If we Change or Cancel your Course
The Company reserves the right to change or cancel the course. The very nature of the courses offered requires
flexibility by all parties. For this reason the outline itinerary and description provided by the Company to the candidate
must be taken as an indication of what may take place on the course and not as a contractual obligation. The Company
shall make reasonable efforts to deliver the course as outlined by the Company, however the Company reserves the
change or amend the course structure, content or syllabus;
change or amend the individuals responsible for organising or delivering the course, including
without limitation the tutors;
change the course venue; and
change the course timetable.
In the event that the Company is obliged to cancel your course due to reasons of force majeure we will
reschedule your course at the earliest available opportunity but, for the avoidance of doubt, shall not repay any course
fees or pay any compensation if you are unable to attend the rescheduled course. Circumstances amounting to "force
majeure" include any event which we or the supplier of the service(s) in question could not even with all due care,
foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances,
industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire,
epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport
for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other
actual or potential adverse weather conditions and any other similar events.
Practical TEFL Courses have minimum required attendance levels and the Company reserves the right to cancel
or postpone the course if the minimum required number of candidates for the course has not been reached.
The Company will endeavour to inform the candidates about cancellations, postponements and amendments to
the course with as much notice as reasonably possible.
In order to pass the course, the candidate must meet academic criteria and comply with all terms and
Teaching practice on both days comprises the course assessment. During teaching practice the candidate is
required to demonstrate a number of the ten core teaching skills taught during the input sessions.
The tutor will provide feedback during the course to help the candidate implement the required skills
in their teaching.
The tutors decision on whether skills have been adequately demonstrated is final.
The candidate must also comply with all Terms and Conditions, in particular:
The candidate must attend for the full duration of the course. However, full attendance does not
guarantee the candidate will pass the course.
The candidate must complete and meet all requirements of the Post-Course Task.
The candidate must display responsible and appropriate behaviour throughout the course, as
specified in Authority and Candidate Behaviour.
The candidate must possess an English level of B2 or C2 (Advanced) or above.
If for any reason you are not satisfied with our service before or during your course, please notify us immediately
in writing by emailing firstname.lastname@example.org. If you are not satisfied with the course during the first day of the
Practical TEFL Course, you must speak to the tutor on the day. If your tutor cannot resolve your problem on the day,
you should notify the Company in writing of your complaint on the Monday morning following the course.
Tutor Authority and Candidate Behaviour
On a course it is necessary that you abide by the authority of the tutor (who represents the Company), the
Company and the Companys staff or agents. If you commit any illegal act when on the course or if in our reasonable
opinion or the reasonable opinion of the tutor or another person in authority your behaviour is disruptive, threatening
or abusive, causes unnecessary inconvenience or is causing or is likely to cause damage to property, danger, distress
or upset, disturbance or annoyance to others or puts any other candidate, tutor, or the Companys staff or agent in
any risk or danger, on the telephone, in writing or in person , (please note that this includes without limitation use of,
being in possession of or being under the influence of any intoxicants or illegal substances during a course), we may
terminate your course (and where applicable, remove you from the course venue) without liability on our part. In any
of these circumstances, no refunds or compensation will be paid to you and we may make a claim against you for any
damages, costs and expenses (including legal expenses) incurred as a result of your behaviour, including but not limited
to (i) repairing or replacing property lost, damaged or destroyed by you and (ii) compensating any candidate, tutor, the
Companys staff or agent affected by your actions. Criminal proceedings may also be instigated.
You must abide by all the rules of the venue at which your Practical TEFL Course is held.
If you are affected by any condition, medical or otherwise, that might affect your or other peoples enjoyment of
the course, you must advise us at the time of booking.
COURSE MATERIALS There are no required materials to purchase for the TEFL/TESOL online Certification course. However, students can purchase the TEFL Certification Course Book for an additional fee. Purchasing the course book is completely optional and is not a requirement. All course book purchases are between the student and an independent book publishing/distribution site.
TRANSFER POLICY If you postpone the start date of your course with at least thirty (30) days written notice there is no penalty. If you postpone your course within 29 days or less before your course start date you will be required to pay the non-refundable transfer fee.
HOUSING Housing fees are paid directly to the housing provider at your course location and not to Teach English ESL. Housing fees are due on the schedule dictated by the housing provider. Any housing refunds must come directly from the housing provider and not Teach English: ESL. Teach English: ESL is not responsible for the kind, quality, or condition of the housing, nor do we make any warranties, either expressed or implied, as to the availability and/or condition of the housing.
DEFINITION: El Roi provides guidance and placement to help Student secure an English teaching job abroad only as an accommodation to its Students. El Roi makes no warranties, expressed and/or implied or otherwise, regarding your job search experience including, but not limited to, the quality or conditions of the Students employment and agreement with an ESL school or organization.Student understands that ITA is a training organization and recognizes that participation in any course is voluntary.
Student recognizes that El Roi assumes any responsibility for injury, sickness, personal health, or death, loss or damage to property while Student participates in a TEFL course, including travel to, from and during the course. Student may encounter difficult conditions and may be subjected to hazards and risks, foreseen and unforeseen. These hazards and risks may cause or alleged to be caused by a variety of difficulties of travel or residing in locations away from the Students residence or by individuals either affiliated with or not affiliated with El Roi.
Students taking courses outside of their home country are strongly
advised to take travel and medical insurance. El Roi cannot be held
responsible for loss or theft of personal belongings. El Roi strongly
urges Student to purchase trip cancellation insurance.
AIR TRAVEL, HOUSING, MEALS AND TRANSPORT
Student is responsible for air tickets, transfers, visa fees, taxes,
and other expenses associated with Students course.
Student may utilize any travel service they wish. Student agrees to indemnify and hold El Roi harmless for any and all losses associated with air travel, hotels, lodging, meals, transport, and airport taxes for the use of reporting to their course country as stated above.
USE OF STUDENT LIKENESS
Student acknowledges and agrees that El Roi may record Students likeness or comments before, during or after a course offered by El Roi: ESL. Student consents to the use of Students likeness (whether photographed, filmed, videotaped) and comments or any portion of such in any manner developed now or in the future. Students likeness or comments can be used without limitation, in marketing and promotional materials, advertising for television, radio, print or other media, and any other El Roi presentations.
Student agrees that, in connection with such use, El Roi , and persons
acting for or on behalf of El Roi , may identify Student and may identify
Students first name, age, city and state/territory/other district
or country of residence. Student releases, indemnifies and agrees to
hold harmless El Roi, and persons acting for or on behalf of El Roi,
from any liability for acts authorized under this section of this Terms
And Conditions form.
All of our staff have the right not to be subjected to aggressive, abusive or offensive language or behaviour, regardless of the circumstances. Examples of this behaviour include, but are not limited to; threats of physical violence; swearing; inappropriate cultural, racial or religious references; rudeness, including derogatory remarks. The El Roi Centre practises a zero-tolerance policy in regards to such behaviour. All students are required at all times to conduct themselves in an appropriate manner including in their dealings with other students, staff and external organisations. Disruptive or antisocial behaviour could result in being asked to leave the course.
El Roi may change the content, which includes prices, offers and content at any time. We do not provide a warranty or guarantee of its accuracy, completeness, suitability, timeliness or performance of information or content in the website. If there are errors in the information provided in the content of the website we expressly exclude liability for these inaccuracies to the fullest extent that the law permits.
You can use any of the information or content at your own risk for which El Roi will not be liable. It will be your responsibility to ensure that any products you purchase are suitable to your current requirements.
All materials, which include copy, content, images, layout, graphics, design and appearance belong to El Roi.
Any breach of these terms may result in a criminal offense being committed.
Transport to and accommodation at the venue is not included in the price of the TEFL course.
Food and other related costs are not included in the TEFL course price.
In the event of a course being unable to take place due to trainer illness or other circumstances beyond our control, the course may be cancelled. The TEFL Academy will endeavour to provide an alternative trainer but this is not always possible. We will try and arrange an alternative date, but if any new arrangements are not suitable, a full refund will be offered. We accept no liability for travel or accommodation costs.
The El Roi European Centre for Education reserves the right to change our course prices or content on our website at any time.
The El Roi European Centre for Education does not accept liability for any loss or additional expense caused by delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or force majeure. Such losses or additional expenses are your responsibility. Force majeure represents unusual and unforeseeable circumstances such as war or the threat of war, riots, terrorist activity, civil strife, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
The El Roi European Centre for Education does not accept responsibility or liability for death, bodily injury or illness caused to the student or any other person included on the booking.
Our internship/volunteer opportunities and the jobs posted on our jobs board are provided by third parties. Although we will endeavour to assist students to the best of our ability, we can accept no liability for the actions or conduct of any third party organisation.
The El Roi European Centre for Education does not process any card payments directly on our server. We do not store or process personal financial information. All payments are processed by our payment processor Pay Pal or Bank Transfer.All assignments must have been submitted no later than 2 weeks before the enrolment end date. Students who wish to apply for an extension, may incur additional fees.
It is very important that Student understands the refund and cancellation policy. If it is not clear, Student should ask for clarification. Teach English: ESL cannot make exceptions to this policy for any reason, including medical emergencies.